Your Keyworker

Having a key worker is an essential part of your journey at Pioneer. We don’t expect you to go through TEC Life alone, as we know how important having a support network is. We also know that you might not have received this type of support before and that it can be difficult to adjust to having that person in place.

Although you’ll be allocated your own keyworker initially, each and every staff member at Pioneer is there to help and guide you – it’s just a case of being open to that guidance. Trust is an important part of TEC Life – both the trust we want to show you and the trust we expect back. 

Your keyworker is there to listen to you and assist with any problems or queries you might have. Being open and honest with this person allows you to deal with any issues no matter how small or big they may seem before they escalate – and they can help you work towards a solution.

Your keyworker is there to listen to you and assist with any problems or queries you might have

Your keyworker will also work with you on your ‘MY’ Plan, ensuring you know exactly what you’re going to achieve and how you’re going to achieve it. If you decide to change certain elements of your ‘MY’ Plan, or you want to try your hand at a new activity, your key worker is the best person to run this past – and they can usually accommodate your requests. Remember, if you don’t ask, you don’t get – and although it might not be the outcome you expected, your keyworker will find a way to make it work best for you.

Other responsibilities of your keyworker include: 

  • Speaking to other mentors and instructors both in school and within the residential lodges to check in on how you’re finding things
  • Keeping a record of your achievements so you don’t have to
  • Going with you on shopping trips to help you decide on what you want to buy
  • Travelling with you to external activities, so you’ve always got a friendly face nearby
  • Being your support if you find you’re struggling or something has upset you

Having a keyworker allows you to have more independence. You’re not going to be tied down to this person, but they will be there for you whenever you need them. We know it can be difficult to trust someone, especially if you’ve had problems trusting adults before, but your keyworker will only have your best interests at heart and is there for support and guidance only. Like everyone at Pioneer, they want to see you succeed and achieve what you set out to achieve.


We want our students to:

Succeed in education

Knowledge and learning can equip young people for life, regardless of the subject. We’re focused on ensuring our students succeed.

Be happy and healthy

The most important achievement for our students is to be happy and healthy. We equip them with the tools they need to become this.

Build good relationships

Learning the skills to build healthy and strong relationships help our students to grow as individuals and become well-rounded adults.

Have a safe place to stay

Have a safe place to stay - Feeling safe and secure is crucial for many of the young people that walk through our doors. The stability & structure of TEC Life enables them to feel this.